Refund and Returns Policy

Effective Date: August 29, 2024

Welcome to Eventedia! This Refund and Returns Policy (“Policy”) outlines the terms and conditions under which refunds and returns are processed for events listed on our marketplace. By purchasing tickets or registering for events through our Site, you agree to the terms of this Policy.

1. Refunds

1.1 General Policy

Refunds for event tickets or registrations are subject to the terms set forth by the event organizer and may vary depending on the specific event. Eventedia acts as a platform to facilitate transactions between buyers and event organizers, and we do not directly control the refund policies of individual events.

1.2 Refund Eligibility

You may be eligible for a refund if:

• Event Cancellation: The event you purchased tickets for is canceled, and no alternative date or rescheduled event is provided.
• Event Postponement: The event is postponed, and the new date is not suitable for you.
• Refund Request: You submit a refund request in accordance with the event organizer’s specific refund policy, which may include deadlines and conditions for requesting a refund.

1.3 How to Request a Refund

To request a refund, please follow these steps:

1. Check the Event Organizer’s Policy: Review the refund policy provided by the event organizer on the event listing page.
2. Submit a Request: Contact the event organizer directly through the contact information provided on the event listing page or through our support team if necessary.
3. Provide Required Information: Include your order number, proof of purchase, and any other required information as specified by the event organizer.

1.4 Processing Time

Refunds are processed based on the event organizer’s policies and may take several business days to complete. Please allow time for processing and for any applicable financial institutions to reflect the refund in your account.

2. Returns

2.1 Ticket Returns

Tickets purchased through Eventedia are generally non-returnable. Once purchased, tickets are typically considered final and non-refundable except under specific circumstances outlined in the event organizer’s return policy or if the event is canceled or significantly changed.

2.2 Exceptions

Certain events may offer a return or exchange policy for tickets. If applicable, the event organizer will provide details on the return or exchange process on the event listing page.

3. Exchanges

3.1 Ticket Exchanges

Eventedia does not facilitate ticket exchanges directly. If the event organizer allows exchanges, you will need to follow their specific exchange policy, which may include deadlines and procedures for exchanging tickets.

3.2 Event Changes

If an event is rescheduled or relocated, the event organizer will provide instructions for handling ticket exchanges or obtaining a refund if you are unable to attend the new date or location.

4. Contact Us

For assistance with refunds, returns, or exchanges, please contact the event organizer directly through the information provided on the event listing page. If you encounter difficulties or need additional support, you may also reach out to our customer support team at:

Eventedia Support Team
Email: support@eventedia.com

5. Policy Changes

We may update this Refund and Returns Policy from time to time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following any changes constitutes your acceptance of the updated Policy.

Thank you for using Eventedia. We strive to provide a seamless event experience and appreciate your understanding of our refund and returns policies.